Privacy Policy | DJN TechCraft Studio

How DJN TechCraft Studio collects, uses, stores, protects, and shares personal information for website visitors, customers, digital products, service requests, downloads, newsletters, and support.

Last updated: July 15, 2026 This Privacy Policy explains how DJN TechCraft Studio collects, uses, stores, and protects personal information when people visit djntechcraft.com, contact the business, create an account, purchase or download digital products, request services, subscribe to updates, or use support features. This policy is written for a Canadian small business context and is intended to reflect practical privacy principles under Canadian federal private-sector privacy law, including PIPEDA, and email-marketing practices under Canada's Anti-Spam Legislation (CASL). It is a business privacy draft and should be reviewed by a qualified legal professional before relying on it as final legal advice. 1. Who We Are DJN TechCraft Studio provides technical and creative digital solutions for contractors and growing businesses, including construction project support, CAD documentation support, document-control templates, construction Excel templates, digital products, websites, product pages, media support, email/newsletter tools, and related business workflow support. Website: https://djntechcraft.com Contact email: info@djntechcraft.com Support email: help@djntechcraft.com 2. Personal Information We May Collect Depending on how you use the website, we may collect: - Name - Business or organization name - Email address - Account login details - Order and purchase details - Product download records - Support requests and enquiry messages - Newsletter subscription status - Payment status and invoice/order records - IP address, browser, device, approximate location, referring page, and page activity for security and analytics - Files or project information you choose to send for a quote, support request, customization request, or service project We do not intend to collect sensitive personal information unless you voluntarily provide it. Please do not upload or send confidential project, employee, client, financial, legal, safety, engineering, architectural, medical, or regulated information unless it is necessary and you have authority to share it. 3. How We Collect Information We may collect information when you: - Submit a contact or quote request form - Register for a customer account - Log in to your account - Purchase or request a digital product - Accept terms before checkout - Download files - Submit a support request - Subscribe to a newsletter - Reply to emails - Send files or project details for service work - Visit pages on the website Some technical information may be collected automatically through server logs, security tools, cookies, analytics, and similar website technologies. 4. Why We Use Personal Information We use personal information for reasonable business purposes, including to: - Respond to enquiries and quote requests - Create and manage customer accounts - Process orders, purchases, downloads, and support requests - Provide digital products, template packages, courses, and service deliverables - Send order confirmations, account messages, support messages, and download information - Manage invoices, tax records, payment records, and business administration - Improve website content, products, templates, and customer experience - Send newsletters or marketing messages where consent or another lawful basis applies - Protect the website, customer accounts, downloads, and business records from misuse, fraud, spam, or unauthorized access - Comply with legal, tax, accounting, contractual, security, and recordkeeping obligations 5. Payments Payments may be processed through third-party payment providers such as Stripe. DJN TechCraft Studio does not intend to store full credit card numbers, CVC codes, or complete payment-card credentials on its own website. Payment providers may collect and process payment information under their own privacy policies and terms. 6. Digital Products and Secure Downloads When you purchase or receive a digital product, we may record your customer account, product access, order status, download grant, download timing, and related support history. This helps us provide secure downloads, prevent unauthorized access, troubleshoot delivery issues, and keep business records. 7. Construction and Project Information If you send construction documents, drawings, spreadsheets, project records, RFIs, submittals, photos, invoices, or other project-related information, you are responsible for ensuring that you have the right to share those materials with DJN TechCraft Studio. Project information may include confidential business information or personal information about other people. We will use such information only for the purpose of reviewing, quoting, supporting, or delivering the requested service, unless another use is authorized or required by law. DJN TechCraft Studio does not provide legal, engineering, architectural, safety, code-compliance, accounting, tax, or licensed professional advice through the website or templates. Users must confirm project-specific and legal requirements with qualified advisors. 8. Email, Newsletters, and CASL We may send: - Transactional emails, such as account, order, download, payment, and support messages - Replies to enquiries or service requests - Newsletter or marketing emails where consent or another permitted basis applies For commercial electronic messages, we aim to follow Canadian anti-spam practices, including consent management, clear sender identification, accurate contact information, and unsubscribe handling. You can unsubscribe from marketing or newsletter messages where an unsubscribe method is provided. Transactional or service-related emails may still be sent when needed to manage your account, order, support request, download, or legal/business relationship. 9. Cookies, Analytics, and Logs The website may use cookies, server logs, and analytics tools to: - Keep sessions working - Support login and account functions - Remember security/session information - Measure page visits and website activity - Understand which pages are useful - Detect errors, spam, abuse, or security issues Analytics information may include page URL, page title, referrer, browser or device details, approximate location signals, screen size, timezone, language, visit timing, and duration. We use this information to improve the website and protect the service. 10. When We Share Information We do not sell personal information. We may share limited information with service providers or third parties when needed for business operations, including: - Website hosting providers - Domain, server, and security providers - Email and newsletter providers - Payment processors - Analytics, monitoring, or error-reporting providers - Professional advisors such as accountants, bookkeepers, legal advisors, or tax advisors - Government, tax, regulatory, law-enforcement, or dispute-resolution bodies where required or permitted by law - Contractors or service providers helping deliver a requested project, if needed and appropriate Service providers may process information in Canada or other countries. Information processed outside Canada may be subject to the laws of that jurisdiction. 11. Retention We keep personal information only as long as reasonably needed for the purposes described in this policy, including customer service, downloads, account records, legal obligations, tax and accounting records, security, dispute prevention, and business administration. Examples: - Contact enquiries may be kept for follow-up and business records. - Customer account and order records may be kept while the account is active and as needed for tax, accounting, download, support, and legal purposes. - Newsletter records may be kept until unsubscribe or cleanup. - Security and analytics logs may be kept for a limited period for troubleshooting and protection. - Project files may be retained for the duration of service delivery and a reasonable archive period, unless otherwise agreed. 12. Safeguards We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These may include account access controls, HTTPS/SSL, password protection, private download storage, limited admin access, backups, hosting controls, and security monitoring. No website, email system, or internet transmission is completely secure. Users should keep their own backups and avoid sending unnecessary sensitive information. 13. Your Choices and Rights Subject to legal and business limits, you may request to: - Access personal information we hold about you - Correct inaccurate personal information - Withdraw consent where consent is the basis for use - Unsubscribe from marketing or newsletter emails - Ask questions about privacy practices - Request deletion where retention is no longer required Some information may need to be kept for legal, tax, accounting, security, dispute, contract, payment, download, or business-record reasons. 14. Account Security Customers are responsible for keeping login credentials secure. Please use a strong password, do not share your account, and contact us if you believe your account or email has been misused. 15. Children The website and products are intended for business users and adults. They are not directed to children. We do not knowingly collect personal information from children. 16. Links to Other Websites The website may link to third-party websites, services, payment providers, platforms, or resources. Their privacy practices are controlled by their own policies, not by DJN TechCraft Studio. 17. Privacy Breaches If we become aware of a privacy or security incident involving personal information, we will review the situation and take reasonable steps based on the nature of the information, the risk, and applicable legal requirements. This may include containment, investigation, notification, and recordkeeping where required. 18. Changes to This Policy We may update this Privacy Policy as the website, products, services, tools, or legal requirements change. The updated date at the top of the page will show when the policy was last revised. 19. Contact For privacy questions, access/correction requests, or concerns, contact: DJN TechCraft Studio Email: info@djntechcraft.com Support: help@djntechcraft.com If you are not satisfied with how a privacy concern is handled, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy authority.